HOLIDAY HOME TERMS AND CONDITIONS
This agreement protects both tenants and landlords in the event of any
problems or discrepancies and must be signed and returned. We thank you
for your co operation.
1. GUESTS:
To ensure our properties are not “over worked” we have advised how many
people each home accommodates. With this in mind and to prevent problems
of discomfort to our tenants, we do not allow any more people in the premises
than quoted. All guests are to be listed on the application form. The landlord
may immediately cancel the booking & evict without refund of rent and/or
bond if this condition is not adhered to. Tents, caravans, (unless approved)
swags or houseboats are NOT PERMITTED on the property. Tenants acknowledge
that the property is for private holiday use and not for commercial purposes or
the like.
2. BOOKINGS:
All bookings are accepted by the Agent in good faith but are subject to change
or cancellation by the landlord prior to the commencement of the booking. If
cancellations occur because of actions by the landlord of the property, the
Agent will make reasonable attempts to secure alternative accommodation. If
no alternative can be secured, all monies paid by the tenant shall be refunded.
3. DEPOSIT BOND:
To confirm your booking, we require a deposit bond. We ask that you forward
this within 2 working days of receipt of your booking letter to secure your
booking. Unfortunately, the booking will be automatically cancelled if the
Deposit Bond is not received within this time frame. Receipt will be forwarded
to you to confirm the booking. Please contact us if receipt is not received.
Following your departure, the bond will be refunded once a satisfactory
inspection of the property has been completed and if there have been no
breaches of the terms and conditions. This will be processed within 10 working
days of departure unless there is a dispute. The deposit bond will be refunded
the same way it was paid, eg if paid via direct debit it will be refunded by direct
debit, if paid via credit card it will be refunded by credit card.4. ACCOMMODATION COST:
The accommodation cost is payable 30 days prior to your arrival. Please note
that if this payment is not received, the landlords are able to cancel the
booking and implement the conditions outlined below under “Cancellations”
.
Please contact our office should you have any difficulties or queries regarding
either the bond or accommodation payments.
5. METHOD OF PAYMENT:
(a) Direct credit to our account. You will find the bank details on the booking
letter Please forward a copy of confirmation of payment to our office. (c) Credit
cards are accepted, please note that there is a credit card fee charged.
6. CANCELLATIONS:
To avoid errors and disappointment we ask that all cancellations be forwarded
to us in writing via email. If a cancellation is made prior to the commencement
of the booking:
(1) All monies received by the tenant in respect of the booking less an
administration fee of $110-00 (incl. GST) will be refunded if the property is re-
let for the same period.
(2) NO money will be refunded only if the property is NOT re-let for the
same period.
7. RELOCATION:
Can be provided on the basis that the full rental due is forfeited and full rent
on the new property is paid in advance.
8. ENTRY AND DEPARTURE:
Please refer to your booking letter for check in and check out times. The key
pickup details will be emailed out a few days prior to your arrival. To enable us
to service the property between occupants we ask that you vacate by The time
on your booking letter, failure to do so will incur an additional day’s rental,
which will be deducted from the bond. If the keys are lost or misplaced by the
tenant, the Agent reserves the right to charge a call-out fee ($50-00per hour)
for after-hours attendance, plus the tenant is responsible for the cost of any
key replacement. On departure, please ensure that all electrical appliances are
turned off (e.g. air- conditioner, lights in general, etc.) If any are left on there
will be an automatic $100 excess charge taken off your bond) Please ensure all
windows and doors are closed and locked
9. DISCLAIMER:
Neither the landlord not the Agent accepts liability:
(1) For any loss, damage or injury to the person or belongings of the
tenants or any third party however caused, whilst leased by the tenant before,
during or after the period of the tenancy.
(2) For any error or omission in the holiday accommodation guide. All
printed written or verbal description of the premises by the Agent or employee
is made in good faith but no responsibility shall be accepted for any
misdescription.